Help centre
Short guides to buying tickets on GETIN, finding them, using them at the event, and transferring, reselling or refunding them.
Buying tickets
Getting tickets for an event.
Your tickets
Where your tickets are and how to use them at the door.
Transfer, resale & refunds
What you can do with a ticket after buying it.
- Transfer a ticket to someone elseIf the event allows transfers, open the ticket, tap Transfer Ticket and enter the person's phone number or email.
- Accept a ticket someone sent youOpen the link you got by SMS or email, sign in with that phone number or email, and tap Accept transfer.
- Resell a ticketIf the event allows resale, open the ticket, tap Resale, set your price and list it. When it sells, you get paid to your GETIN wallet.
- Request a refundIf you added Ticket Insurance when buying, open the ticket, tap the ••• menu and choose Refund active ticket.
Still need help?
Our support chat can answer questions about your tickets and orders.